Delivery Policy
Last Updated: 3 August 2026
Wayfresh Group Limited is committed to providing reliable office deliveries across London. This Delivery Policy explains how we manage deliveries, scheduling and customer responsibilities.
1. Delivery Areas
We deliver to business customers throughout London and selected surrounding areas. If you are unsure whether we deliver to your location, please contact us before placing an order.
2. Delivery Schedule
Delivery dates and time windows are agreed with each customer. While we always aim to deliver within the agreed time, unforeseen circumstances such as traffic, severe weather or vehicle issues may occasionally cause delays. If this happens, we will keep you informed as soon as reasonably possible.
3. Delivery Instructions
Customers should provide accurate delivery instructions, including access details, reception information and a contact telephone number where necessary. This helps us complete deliveries efficiently.
4. Product Availability
If a product is temporarily unavailable due to supplier shortages or seasonal availability, we may contact you to offer a suitable alternative before dispatch where possible.
5. Delivery Acceptance
Customers should inspect their delivery upon arrival. Any damaged, missing or incorrect items should be reported within 24 hours so we can investigate and resolve the issue promptly.
6. Missed Deliveries
If we cannot complete a delivery because the premises are closed, access is unavailable or no authorised person is available to receive the order, we may need to arrange a new delivery. Additional delivery charges may apply.
7. Recurring Deliveries
Customers with weekly, fortnightly or monthly delivery schedules may request changes by giving reasonable notice before the next scheduled delivery.
