Returns & Refund Policy
Last Updated: 3 August 2026
Wayfresh Group Limited is committed to supplying fresh, high-quality office refreshments. If there is a problem with your order, we will work with you to resolve it promptly.
1. Fresh Products
Many of our products are perishable, including fresh fruit, milk and chilled items. For food safety reasons, we are unable to accept returns of perishable goods once they have been delivered, unless the products are damaged, faulty or supplied in error.
2. Damaged or Incorrect Products
If your order contains damaged, defective or incorrect products, please notify us within 24 hours of delivery. We may request photographs or additional information to help us investigate the issue.
Where appropriate, we will provide a replacement product or a credit or refund at our discretion.
3. Missing Items
If any items are missing from your delivery, please contact us within 24 hours. We will investigate and, where appropriate, arrange a replacement, credit or refund.
4. Non-Perishable Products
Unused, unopened non-perishable products may be accepted for return by prior agreement with Wayfresh Group Limited. Any approved returns should be made in their original condition and packaging.
5. Refunds
Approved refunds will normally be processed using the original payment method or credited to your business account, depending on how the order was paid.
6. Contact Us
If you experience any issues with your order, please contact us as soon as possible.
Wayfresh Group Limited
📞 020 3873 0555
✉️ info@wayfreshgroupltd.co.uk
🌐 https://wayfreshgroupltd.co.uk
